The radar failure is an "exceptional circumstance", therefore travellers are not entitled to the standard monetary compensation, but it is possible to claim reimbursement for extra expenses incurred due to the disruption

For those who have experienced inconveniences or damages due to the radar malfunction at Naples-Capodichino Airport — which is continuing for the second consecutive day, editor’s note — and wish to obtain reimbursement for extra expenses, a timely clarification comes from "ItaliaRimborso", which has issued the following statement: "The nightmare continues for thousands of travellers at Naples-Capodichino Airport. Today, for the second consecutive day, a serious fault in the radar systems has paralyzed the airport (see AVIONEWS), causing significant delays and numerous flight cancellations, both domestic and international. It is estimated, according to data held by 'ItaliaRimborso', that approximately 35,000 passengers have been affected by these disruptions, with travel plans, professional commitments, and personal appointments compromised".

The situation, already critical yesterday, shows no sign of improvement. Passengers, exhausted by long waits and the lack of reliable information, are forced to cope with rescheduled itineraries and unexpected costs. The radar malfunction, essential for air traffic management, is generating a cascading effect that spreads across the entire network of connections to and from the Neapolitan city.

The statement continues: "In situations of this magnitude, it is crucial that passengers are aware of their rights. However, it is necessary to make a key clarification: the radar failure falls under the category of 'extraordinary circumstances.'This means it is an unforeseen event, and above all, not directly attributable to the airline. Consequently, under Regulation EU 261/2004, travelers are not entitled to the standard financial compensation usually granted for prolonged delays (over three hours), cancellations, or overbooking situations attributable to the carrier. The extraordinary nature of the event exempts airlines from this obligation".

Despite the absence of financial compensation, passengers are not left entirely on their own. It is still possible to request reimbursement for extra expenses incurred due to the disruption. These include, by way of example, costs for:

- Meals and drinks during airport waits.
- Hotel accommodations, if the delay or cancellation necessitated an overnight stay.
- Alternative transportation, such as trains or buses, to reach the final destination.
- Taxis, in cases where other means of transport are unavailable.

To submit such requests, it is vital to meticulously keep all receipts and invoices related to these expenses. This documentation will serve as the sole proof necessary to support the reimbursement claim," concludes the press release issued by "ItaliaRimborso".