Do you want to access to this and other private contents?
Log in if you are a subscriber or click here to request service
USA: 600 American Airlines workers at risk
Carrier wants to fire them to provide more 'efficient' customer service
The US carrier American Airlines recently announced the dismissal of 656 employees. It's a move that is part of initiatives with which the company seeks to reorganize and improve its customer support team. These are workers involved in lost baggage assistance and the "AAdvantage" loyalty program."We have announced updates to our contact center organization. We are creating a new Customer Success team...
Gic - 1256391
AVIONEWS - World Aeronautical Press Agency
AVIONEWS - World Aeronautical Press Agency