The US carrier American Airlines recently announced the dismissal of 656 employees. It's a move that is part of initiatives with which the company seeks to reorganize and improve its customer support team. These are workers involved in lost baggage assistance and the "AAdvantage" loyalty program.

"We have announced updates to our contact center organization. We are creating a new Customer Success team that will be dedicated to providing more efficient support to our customers. This means that some current positions will be eliminated. We are working to support them during this transition, providing access to job opportunities in the our company, outplacement and severance services", said an airline spokesperson, interviewed by the news site "USA Today".

The layoffs concern 8.2% of the 8,000 customer service positions, for a total of 656 employees (335 in Phoenix and 321 in Dallas-Fort Worth), according to the information site "Bloomberg". These are workers who are not represented by a union in the United States. These positions will likely be outsourced after March 30, the day the layoffs will begin.