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SITA: Onward march of self-service with 70% of passengers now armed with smartphones
Rome, Italy - The seventh edition of the Air Transport World Passenger Self-Service Survey unveiled it
Airline passengers want more control of their journey and are looking for more self-service and mobile-based offerings to reduce stress during travel according to the 2012 SITA/Air Transport World Passenger Self-Service Survey released on October 9. It reports that 70% of passengers now carry smartphones, which is fueling the demand for services such as self-boarding and flight information updates...
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