Delays, cancellations, overbooking, missed connections and diversions: every year, millions of travellers are affected by flight disruptions. In this scenario an Italian company active in its field is revolutionizing the management of aeronautical irregularities (Irops, Interline Considerations on Irregular Operations) at a global level.

Thanks to an agreement with more than 100 airlines and handling companies, Value Group offers concrete solutions to travellers around the world: a European reference in Irops management, the company positions itself as a complete partner able to provide 360° assistance to passengers, handling meals, hotels and transportation in cases of denied boarding attributable to the carrier.

Present in 433 airports worldwide, the industry is now strengthening its presence in the UK market with the opening of a new dedicated lounge at London-Heathrow Airport, devoted to assisting passengers affected by disruptions.

The Value Layover Lounge, located on the ground floor of Heathrow’s T2, has been designed to improve the traveller experience during disruptions, thus guaranteeing a new qualitative standard in passenger assistance.

Value Group offers comprehensive support, with an innovative approach that combines cutting-edge technologies with a human touch to ensure a unique customer experience.

In stressful situations, physical and direct assistance from staff and the presence of welcoming, dedicated lounges can truly make the difference. Inside the layover lounges the Value Group airport staff takes care of people, while behind the scenes the company works to find the best solutions and promptly offer reaccommodation.

The objective is to revolutionize the management of aeronautical irregularities across its network. After the success of the lounges already active in the main European hubs, including Milan-Malpensa, Paris–"Charles de Gaulle" and Amsterdam-Schiphol, the one in London is just one of the new openings planned in the UK by the end of the year.

The company will be present at the "World Aviation Festival 2025" in Lisbon, from 7 to 9 October. The fair, a benchmark event for the sector that brings together aviation representatives from around the world, represents an opportunity to discover the services and solutions and to explore how the company supports airlines, airports and partners in managing flight disruptions.